FRiENDi recharge & quick pay FAQ
Short, practical answers about topping up a FRiENDi number through TopUp Muscat.
How do I top up a FRiENDi number through this site?
Open the Top up page, enter the 8-digit FRiENDi number and send the request. A manager calls you to agree the amount and guides you through the payment step.
How long does crediting take?
Usually a few minutes after the payment is confirmed. During network maintenance it can take longer, and we keep you updated until the balance arrives.
Which payment methods are accepted?
Debit and credit bank cards. The manager explains the payment step on the call, and the secure card page opens only after you confirm the amount.
Are there fees or limits?
One request covers one amount from OMR 0.100 to OMR 50.000. Any service fee is told to you before payment, and nothing extra is charged afterwards.
My payment failed or money was taken but the balance did not arrive. What now?
Contact us with the FRiENDi number and the approximate time of payment. We check the transaction and either complete the top-up or return the money.
Is it safe to enter my card details?
Card details are entered only on an encrypted payment page. We never ask for card numbers or codes by phone, WhatsApp or email.
Can I get a refund?
Yes, if the top-up was not credited. Credit already applied to a line cannot be withdrawn by the network, so the manager always reads the number back before payment.
How do I contact support?
Call, send a WhatsApp message or email us, or use the form on the Contacts page. We reply within 24 hours.