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Top-ups that were not credited
If you paid and the balance did not reach the FRiENDi number, we refund the full amount, including any service fee, to the same card.
Cancelling before payment
You can cancel any request before paying, at no cost. Tell your manager on the call or reply to our message.
Credited top-ups
Once credit is applied to a mobile line it cannot be withdrawn by the network, so credited top-ups are not refundable. Please check the number when the manager reads it back.
Wrong number given
If a wrong number was given and the top-up has not been processed yet, we cancel it and refund you. If it has already been credited, it cannot be recovered.
How to ask for a refund
Contact us with the FRiENDi number, payment date and amount. We reply within 24 hours. Approved refunds are sent back to the card the same working day; your bank may take 5–10 working days to show them.